Shipping & Delivery
TIMINGS
All orders are processed in 1-4 business days from our office. Please be aware that we have two different collections, coming from different parts of the world. This will have an effect on the shipping time, and may be customs or duty responsibilities, of your order.
Some items (like our phone straps and bag straps) are stocked in both our offices in Indonesia and the Netherlands. Depending on your location, we will ship your item from the warehouse closest to you.
The shipping times will adjust accordingly. In case an item you want is out of stock in the warehouse closest to your location, you can leave your contact details by clicking on the "notify me" button, and we will update you as soon as we restock the item
Indonesia, Bali office
Items from our Bali office can be shipped domestically within Bali and Indonesia using Gojek or a local courier. For orders to Australia and New Zealand, we use DHL Express International. Please note: we do not offer worldwide shipping for items from our Indonesian office yet.
The Netherlands, Amsterdam office
All international orders are shipped with DHL Express, orders in the Netherlands are sent via PostNL.
Please familiarise yourself with our Shipping policy and timings before placing your order with us:
| The Bali Collection | PROCESSING | SHIPPING |
| Bali | Same day to 2 days (from Monday to Friday) | 1 day business day via Gojek or a local courier |
| Indonesia (except Bali) | 1 to 4 days (from Monday to Friday) | 3-7 business days with local courier |
| Australia & New Zealand | 1 to 4 days (from Monday to Friday) | 3-7 business days with DHL Express |
| The Moroccan Collection | PROCESSING | SHIPPING |
| The Netherlands | Same day to 2 days (from Monday to Friday) | 1 - 2 business days with PostNL |
| Europe | Same day to 2 days (from Monday to Friday) | 3-7 business days with DHL Express |
| Rest of the world | Same day to 2 days (from Monday to Friday) | 3-7 business days with DHL Express |
SHIPPING POLICY
Customs and Duties Responsibility: We cannot assume responsibility for any fees or taxes associated with customs and duties. Customers are advised to familiarize themselves with these charges independently.
Product Safety and Security: We do not accept liability for products that are lost, stolen, or damaged during transit.
Unclaimed International Orders: International orders left unclaimed will be returned to our facility, and customers will be responsible for the costs associated with re-delivery.
Parcel Delivery Protocol: Please note that we are unable to leave parcels unattended. In the event that no one is available to receive the package, it will be held for your collection at the nearest local post office.
Address Verification Prior to Shipment: Once an order has been dispatched, we are unable to reorder. Therefore, it is crucial to thoroughly review and confirm the accuracy of the provided shipping address before finalising your orders.