Terms & Conditions

These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant Contract (as defined further on) shall be those that apply.

If you have any query regarding the Conditions or the Privacy and Cookies Policy, you may contact us on our email hi@luana-bags.com. 

Our details: The sale of goods via this website is conducted under the name Luana Bags, a Dutch company headquartered at Willemsparkweg, Amsterdam, 1071HV, the Netherlands, with the email address hi@luanabags.com. Our Chamber of Commerce registration number is 90451384.

Product Information: We strive to provide accurate descriptions, images, and pricing information for all our Products. However, we cannot guarantee that all information is entirely accurate, complete, or current. Please note that colors and sizes may vary slightly due to the hand-made nature of our Products.

Ordering Process: To place an order, simply add the desired Products to your cart and proceed to checkout. By completing the checkout process, you agree to purchase the selected Products at the specified price. Once your order is confirmed, you will receive an email notification containing your order details.

Pricing and Payment: Our website always displays the accurate prices of our products, except in rare instances of clear errors. While we strive for accuracy, occasional mistakes may occur. Should we detect any pricing errors in your order, we will promptly notify you. You'll then have the choice to confirm the order at the correct price or cancel it.

When you click "Authorize payment," you're confirming that the credit card provided belongs to you. Credit card transactions undergo verification and authorization by the card issuer. Failure to obtain authorization absolves us from any responsibility for delivery delays or failures and renders us unable to finalize the purchase contract.

All purchases conducted through our website are subject to Value Added Tax (VAT) in accordance with prevailing regulations.

Shipping and Delivery: We offer worldwide shipping. Delivery times and shipping costs may vary depending on your location and the shipping method selected during checkout. Please refer to our Shipping & Delivery policy for more information.

Intellectual Property: All content on our website, including images, text, logos, and designs, is the intellectual property of Luana Bags. You may not use, reproduce, or distribute any content from our website without prior written permission.

Limitation of Liability: In no event shall Luana Bags, its affiliates, or partners be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of our Products.

Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

Right to modify our Terms & Conditions: We have the right to review and modify these Conditions at any time.

Contact Us: If you have any questions or concerns about these terms and conditions, please contact us at hi@luanabags.com.

By using our website and purchasing our Products, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Luana Bags!