Crochet Knitted Hat

Measurements
Length: 24 cm
Height: 19 cm
Width: 16 cm

Weight: +- 0.2 kg

All orders are processed in 1-4 business days from our office in Uluwatu, Indonesia. Internationals orders to Australia and New Zealand are shipped with DHL Express, orders within Indonesia are send via Gojek or a local courier. 

Please familiarise yourself with our Shipping policy and timings before placing your order with us:

*This collection is available for domestic orders, as well as orders from Australia and New Zealand only.

SHIPPING POLICY

Customs and Duties Responsibility: We cannot assume responsibility for any fees or taxes associated with customs and duties. Customers are advised to familiarize themselves with these charges independently.

Product Safety and Security: We do not accept liability for products that are lost, stolen, or damaged during transit.

Unclaimed International Orders: International orders left unclaimed will be returned to our facility, and customers will be responsible for the costs associated with re-delivery.

Parcel Delivery Protocol: Please note that we are unable to leave parcels unattended. In the event that no one is available to receive the package, it will be held for your collection at the nearest local post office.

Address Verification Prior to Shipment: Once an order has been dispatched, we are unable to reorder. Therefore, it is crucial to thoroughly review and confirm the accuracy of the provided shipping address before finalising your order.

TIMINGS

Caring for Your Luana items: A Guide

At Luana, we prioritise the quality of our products, which is why our bags are crafted from high quality cotton crochet.

To ensure your Luana items remains in the best condition, follow these simple care instructions:

How to wash
Hand-wash your Luana items, avoid the washing machine. Let them dry naturally. When handwashing, it's important to avoid mixing items with other articles of clothing to prevent colors from transferring onto them.

Stains
Oeps, this can happen. Don't worry, we can fix it. Avoid rubbing against the stain. Instead, apply a stain remover gently to the affected area. Let it sit for about 10-15 minutes, following the specific instructions provided with your remover. Rinse the stain remover from the bag with cold water until it's completely removed.

Protect
Be careful with pointy and sharp objects, since this can rip the fabric.

Return
At Luana, we stand behind the quality of our hand-crafted bags and accessories. Please kindly note, that any irregularities or imperfections result from the handmade crochet process, adding to the intrinsic uniqueness of each bag. This cannot be considered as an indicator of a faulty item.

Note that we carefully inspect all items before sending, to make sure that no faulty items leave our warehouse.

Please note that made-to-order bags, tailored to your specific preferences, cannot be returned as they are uniquely crafted for you.

If for any reason you are not satisfied with your purchase, please send an email to hi@luanabags.com with the reason for return.

Timeframe
You may submit a request a refund within 14 days after your original purchase date.

Condition of the returned item(s)
The returned item is unused and in its original condition with tags attached.

Shipping costs
Shipping costs are non-refundable. Please note that the customer is responsible for paying their own shipping costs for returning the item, unless the return is due to an error on our part or the item is faulty from the factory.

International custom charges
The cost of taxes incurred when returning an item to Indonesia or the Netherlands, is the responsibility of the customer unless the return is due to an error on our part or the item is faulty from the factory. Luana does not have any control over these charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

Refunds
We will send you an email to notify you that we have received your returned item(s). After inspection of the received item(s), we will notify you of the approval or rejection of your refund. If the refund is approved, a full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Refused returns
If we refuse the refund, we will deduct the shipping cost from your store credit.

Lost return
We recommend using a secure and traceable shipping method for your returns. In the event that a return does not reach us, we cannot be held responsible for it.

Change of delivery address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Luana cannot accommodate all address change requests. Furthermore, we are not responsible for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

Late or missing refund
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hi@luanabags.com

If you still have any questions, please feel free to email those to hi@luanabags.com as it’s very important for us that this process is as fair and streamlined as possible.